Return & Exchange Policy

At ValvetVibe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return & Exchange Eligibility:

• You may request a return or exchange within 7 days of receiving your order.

• The product must be unused, unworn, and in original packaging with all tags intact.

• Items damaged due to misuse or normal wear are not eligible.

Exchange Policy:
We offer exchanges in case of:

• Size issues

• Defective or damaged product

• Wrong item received

Return Process:
To initiate a return or exchange, please contact our support team with your order number and product details via WhatsApp or email.

Refund Policy:

• Refunds (if applicable) will be processed after we receive and inspect the returned item.

• Shipping charges are non-refundable unless the mistake was from our side.

• Refunds may take 5–7 business days to process.

Important Notes:

• Customers may need to pay return shipping charges unless the item is defective or incorrect.

• Sale or discounted items may not be eligible for return (if applicable).

For any questions, feel free to contact our customer support team — we’re always happy to assist you.