Refund Policy

Refund Policy

At ValvetVibe, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied, you may be eligible for a refund under the following conditions.

Refund Eligibility:

  • Refund requests must be made within 7 days of receiving the product.

  • The item must be unused, unworn, and in original packaging with all tags intact.

  • Proof of purchase (order number or receipt) is required.

Non-Refundable Items:

  • Items purchased on sale or discount (if applicable).

  • Products damaged due to misuse or normal wear.

  • Shipping charges (unless the mistake was from our side).

Refund Process:

  1. Contact our customer support team with your order details.

  2. Once your request is approved, you will be given return instructions.

  3. After we receive and inspect the returned item, your refund will be processed.

Refund Method:

  • Refunds will be issued via bank transfer or the original payment method (if applicable).

  • Please allow 5–7 business days for the refund to be completed after approval.

Late or Missing Refunds:
If you have not received your refund within the mentioned timeframe, please contact our support team for assistance.

For any questions regarding refunds, feel free to contact us — we’re always here to help.